It’s been a frustrating few weeks for players of some Facebook games. You log in, see that you have a list of gift requests, start accepting gifts, and then you get a message telling you that the gift that was sent 15 minutes ago is expired! Earlier this week we were told about a work around, just click the red X on the “invite new friends page”, but then the red X disappeared and now our gifts are expired again. What can we do?
Well, this writer contacted Playfish for some assistance. According to the Restaurant City developer, they are aware of the issue and are working hard to get it resolved. They say that it may take a couple of days, and so they have offered us another work around to use in the interim.
When you send a gift, after you have selected the gifts and recipients and hit “Send”, a page will pop-up asking you to invite your friends via email. This is the page that used to have the red X, which is now gone. If you hit the “Skip” button on the page, your gifts may very well arrive expired. For now, fill in a dummy email address on this page (Playfish suggests firstname.lastname@example.org). According to the game developer, this will allow your gifts to remain valid.
Playfish adds that there is another issue as well where received gifts are not appearing in the game; they caution that they are investigating the bug, but that lost gifts will most likely be unrecoverable.
Hopefully this information helps relieve the frustration a bit. If you experience these issues with a non-Playfish game, we encourage you to contact the developer.
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